Refund Policy of Grip to Wave
Last Updated: [INSERT DATE]
At Grip to Wave, we prioritize customer satisfaction. If you are not completely happy with your purchase, we are here to assist you with returns and exchanges under the conditions outlined below.
Return Policy
Grip to Wave accepts returns or exchanges for items purchased from our website within 30 days of the purchase date, provided that:
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The item is unused and in its original condition.
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All original packaging is intact.
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There are no visible signs of damage.
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Items that do not meet these criteria may not be eligible for return or exchange.
Exemptions: Certain products are non-returnable, including but not limited to:
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Intimate or sanitary goods
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Hazardous materials
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Flammable liquids or gases
To complete your return, we may require proof of purchase, such as an order confirmation email with your order number.
To initiate a return or exchange, please contact us at griptowave@gmail.com with your order number and reason for return.
Exchanges (if applicable)
If you need to exchange an item, please contact griptowave@gmail.com with your order number and reason for exchange. We will process your request according to our return policy.
Return Shipping
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Customers are responsible for return shipping costs.
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If you are returning an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.
Refunds (if applicable)
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
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If approved, the refund will be processed to your original payment method within a few business days.
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If rejected, we will provide an explanation.
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again.
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Contact your credit card company; processing times may vary.
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Contact your bank; there is often a processing delay before a refund is posted.
If you still have not received your refund, please contact us at griptowave@gmail.com.
Gifts
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If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
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Once the return is processed, a digital gift certificate will be emailed to you.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery at griptowave@gmail.com with photos and details. If not reported within this timeframe, we may not be able to honor your claim.
Feedback
We value your feedback! If you have questions, concerns, or suggestions, please contact us at griptowave@gmail.com. Your input helps us improve our service and ensure a great shopping experience.
Thank you for shopping with Grip to Wave!